Professional Carpet Cleaning in Dayton, OH

 
 
 
 
  EXCELLENT  
  
 Based on 1600 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Wendela Pelfrey 
 
1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The team Steam Brite sent out were awesome. Grant and Farell both took time to explain the processes that would best match the needs I had with my carpet which had been affected by both urine and stool accidents. They received approval before started by the job. They left my 16+ year old carpet looking clean and with no pet odor remaining. I will be using Steam Brite from now on. Scheduling was so easy and I had a real person take my call as well as text updates updates from Grant to confirm arrival time.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 BIB TheLPC 
 
1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
New home carpet cleaning is what I asked for, and the carpets are new so no big deal. The guys arrived on time and were very nice. What I didn’t appreciate was the immediate upsell to tile and grout cleaning. I was working (new home so empty) and one guy was scoping and measuring my tile (which I did NOT ask for) while the other was cleaning.

The young man kept trying to sell me on tile and grout which was intruding on my work, and I’d already said no thank you. Now I’ve gotten a text still asking me to review the quote.

They did the carpet job and it looks good, but I won’t use this company again.

Owner's reply
Thank you for taking the time to share your experience. We're glad to hear our team arrived on time, treated you well, and that you were happy with the carpet cleaning. That said, we're disappointed to hear that the rest of your experience left you feeling this way. While our technicians may point out additional services that could be helpful, those recommendations should never feel pushy or interfere with a customer's time, especially after they've expressed they're not interested.

We appreciate you being candid about what happened. This is valuable feedback, and we'll be addressing it with our team, including how we communicate recommendations and follow up on estimates. Our goal is to build lasting relationships with our customers, not make anyone feel pressured into additional services.

We're sorry we missed the mark on that part of your experience, and we appreciate the opportunity you gave us to care for your new home.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Diana Lucas 
 
3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
It went very the employees were great and very knowledgeable

Owner's reply
This makes us proud of our team. We want our technicians to be people you can trust to answer questions and know what they’re doing in your home. Thank you for the great feedback!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Haley Morrison 
 
4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The guys that make out to clean our sectional and living room carpet were so professional and efficient! I would definitely recommend them!

Owner's reply
A recommendation is one of the best compliments we can receive! We’re happy our guys made such a great impression and took good care of your home. Thank you for choosing us, Haley!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kathleen Linville 
 
6 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service, fast and easy to book, results were amazing on my area rugs, runners and sofa. I have dogs and they were able to really get that saga clean!

Owner's reply
We love our four-legged family members, but they definitely leave their mark! 😂 So happy our team was able to get everything cleaned up and looking great again. Thanks for trusting us with your home!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ginger dyer 
 
6 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
My carpet looks fabulous!

Owner's reply
Fresh carpet just makes the whole room feel better, doesn’t it? 😊 So glad you’re happy with how it turned out. Thanks for the 5 stars!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lori Flohre 
 
10 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional!  In and out in less than an hour!  Highly recommend!

Owner's reply
Quick and easy without sacrificing quality that’s always the goal! 😊 Thanks for having us out and for recommending our team, Lori!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kathy Kincaid 
 
11 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Exceptional it was.

Owner's reply
Exceptional is exactly what we’re going for! 😊 Thanks for the 5 stars, we really appreciate it!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 pam taiclet 
 
14 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great professionals, extremely thorough, and considerate.  Explained extra steps & services needed.  Great work!

Owner's reply
It sounds like our guys took great care of you! We especially appreciate you mentioning that they explained the additional steps along the way. Thanks for recognizing their effort and for the great review!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Thomas Roe 
 
15 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Military friendly, reasonable, professional and receptive ownership!

Owner's reply
What a great review, thank you! And we’re always happy to support our military community. We appreciate you, Thomas!
  
 
 
 
 
 
 
 
 Verified by Trustindex  
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more