SteamBrite Cancellation & Rescheduling Policy
We reserve technician time specifically for each appointment. If you need to cancel or reschedule, we’re always happy to help. We just ask for as much notice as possible.
Quick Policy Summary
Please note: Arrivals that result in a refusal of service due to client non-compliance are subject to a standard dispatch fee. See our FAQs for details
Why we have this policy
We reserve technician time specifically for each appointment, so when a cancellation happens with short notice it’s often difficult to fill that spot. The fee helps cover that reserved time and allows us to continue providing reliable scheduling for all customers.
Need to make a change?
If you need to reschedule or cancel, just call or text us as soon as possible. The more notice you can give, the better. If your plans change, we’re always happy to help get you back on the schedule.
What is your cancellation or no-show policy?
We ask that you give at least 24 hours’ notice if you need to cancel or reschedule an appointment. Appointments canceled within 24 hours or missed appointments, including no-shows, may be subject to a $50 fee.
What counts as a no-show?
A no-show occurs when our technician arrives for the scheduled appointment but is unable to access the property or reach the customer.
Why do you charge this fee?
We reserve technician time specifically for each appointment, so when a cancellation happens with short notice or a technician is unable to complete a scheduled visit, it’s often difficult to fill that time. The fee helps cover that reserved time and keeps our schedule reliable for all customers.
What are the on-site requirements for a scheduled service?
SteamBrite maintains strict professional standards for safety and quality. Our technicians perform a pre-inspection of all areas before beginning work.
If a service cannot proceed because a client refuses to sign required liability waivers (for pre-existing conditions) or declines the professional pretreatment protocols necessary for the job, a $50 dispatch fee is applied. This fee covers the labor, fuel, and specialized equipment costs already committed to your reserved time slot.
Need to reschedule or have a question?
Call or text SteamBrite and we’ll be happy to help.