Frequently Asked Questions
HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?
On average, it will take approximately 5-20 minutes per room. This time varies depending on the amount of furniture to be moved and how soiled the carpet is.
DO YOU MOVE FURNITURE?
Yes. We move furniture for no extra charge. Please remove electronics, plants, lamps, etc from your furniture and the carpet. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, some types of sectionals, etc.
SHOULD I VACUUM BEFORE CARPET CLEANING?
A light vacuuming in the traffic areas is recommended if it’s been awhile since you have vacuumed.
WHAT METHOD DO YOU USE FOR CARPET CLEANING?
We use hot water extraction, commonly referred to as steam cleaning. Steam Brite’s hot water extraction method removes the toughest dirt/grime. We pre-treat your carpet and use 200 plus degree water. Then, a powerful suction extracts deep-down dirt and allergens. Hot water extraction (steam cleaning) is the cleaning method most recommended by carpet manufacturers.
WHAT DO YOU CONSIDER TO BE AN AREA?
Examples of a carpeted “area” include a living room, bedroom, hallway, sets of stairs, area rugs, runners, walk in closets, etc. Combo rooms are considered 2 areas. If an area exceeds 250 square feet, it is also considered 2 areas.
DO YOU GUARANTEE REMOVAL OF ALL SPOTS and STAINS IN THE CARPET?
We cannot guarantee that we will remove all carpet spots or stains. Certain substances can permanently stain carpet fibers. How old and what type of carpet factor into this. Our technicians will use their expert opinion prior to cleaning, but they are not always able to determine this before trying to remove spots.
I HAD MY CARPET CLEANED AND THE SPOTS HAVE REAPPEARED. WHAT SHOULD I DO?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Steam Brite at 937-956-1885 within 10 days of your original service date.
WHY ARE YOUR PRICES SO CHEAP COMPARED TO OTHER CARPET CLEANERS?
We are locally owned and owner operated small business in Fairborn, OH. We answer all of our own phone calls, emails, messages, etc. Our prices are so affordable because we do not have to pay for franchise fees or expensive advertisements. Also, we never sub-contact our work, so our technicians are always background checked and properly trained Steam Brite employees.
HOW LONG WILL IT TAKE FOR MY CARPET TO DRY AFTER A CARPET CLEANING?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry. Fans and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
WHY SHOULD I HAVE A PROTECTOR (stain guard) APPLIED TO MY CLEANED CARPETS?
Protector (stain guard) helps carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This protective barrier gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. It also makes vacuuming and cleaning up spots easier.
HOW DOES YOUR PET ENZYME TREATMENT (DEODORIZER) WORK TO REMOVE ODORS?
We use an enzyme that is designed to eliminate odor from the source of the problem. This includes vomit, feces, urine, milk, blood, etc. Our pet enzyme treatment also uses a neutralizer to give immediate relief from any odors while the enzyme is working. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor. We are able to eliminate odor from most carpet.
DOES CARPET COME WITH A PROTECTOR?
Yes. Carpet protector wears off over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
HOW DO YOU CLEAN MY TILE AND GROUT?
We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines.
WHY SHOULD I HAVE MY GROUT LINES SEALED?
Grout is a porous material that absorbs soil and spills, just like carpet. A sealant will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout.
CAN YOU CLEAN MY HARDWOOD FLOORS IF THEY HAVE A WAX COAT?
Wax or other buildups can make hardwood difficult to deep clean. Any floors contaminated by the use of certain maintenance products may not be completely removed by our deep cleaning service. This includes products such as oil soap, furniture polish, acrylic wax, and wax.
HOW DO YOU CLEAN HARDWOOD FLOORS?
Regular mopping does not reach the dirt that lies deep in the pores of your hardwood. Our hardwood deep cleaning process does. We use an auto scrubbing and extraction machine to break up tough dirt and grime.
HOW LONG WILL IT TAKE MY FURNITURE TO DRY?
Typical dry time is 2-6 hours.
HOW DOES Steam Brite CLEAN UPHOLSTERY?
We use powerful van-mounted hot water extraction because it provides the deepest cleaning of all the possible methods.
HOW OFTEN DO MANUFACTURERS RECOMMEND PROFESSIONAL UPHOLSTERY CLEANING?
Manufacturers recommend having upholstered furniture professionally cleaned every 6-24 months depending on use.
MY BASEMENT IS FLOODED, WHAT DO I DO?
Steam Brite is available for water extractions. Give us a call at 937-956-1885 for a free estimate.
HOW DO YOU CLEAN AREA RUGS?
We steam clean area rugs using the same hot-water extraction method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.
DO YOU USE ANY HARMFUL CHEMICALS?
No. Our products are biodegradable and non-hazardous for kids and pets.
HOW DO YOU CLEAN VEHICLES?
We use hot water extraction (steam cleaning) on vehicle seats, floor boards, mats, and trunks. We do not detail vehicles.
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